Training

The Art of Communicating:

People drive profit. They help steer companies and organizations, moving them forward or hindering their progress, based on the strength of communication between employees, clients, community members, shareholders and more. By helping people maximize their unique characteristics, build confidence and leverage their energy maximizes the power of your employees.

Please click on the program of interest for more information.

• The Art of Human Relations
  The Art of Human Relations is a professional development class that expands the capacity of employees to be top-performers who will put the "human" back into service, thereby enhancing their ability to attract, expand and retain customer relationships, and create meaningful and effective relationships with customers, coworkers, community members and more!
  
  "I recommend this class to any company that wants to improve the attitude of the staff and the overall success of the business." Germaine Waltz
  
  "The Art of Human Relations class injected me and my coworkers with a wealth of information and confidence." Denise Hopkins
  
  "The Art of Human Relations had a positive impact on our Company's communication, internally and externally, teamwork and workplace culture. The program is unique in that it develops an employee as a whole person by providing concise techniques with a lasting impact. I highly recommend this program to any company that is looking to improve customer and employee engagement, professionalism and interpersonal skills. I also advocate that the greatest benefits for a company and each individual employee occur when all employees participate in this program." Debbie Whittle, SVP – HR, Mechanics Savings Bank
  
  
• The Art of Leadership
  The Art of Leadership & Management is a professional development program, providing knowledge and skills to managers and leaders so they can effectively advance their strengths and the strengths of their employees, enabling all to maximize potential and capacity.
  
  "You inspire me to be a better leader!" Nancy Alling
   
  "Presented in a fresh way that had great meaning and usefulness." Suzanne Parkman
   
  "One of the best classes I have attended." Janet Hammond
   
• The Art of Sales aka Enhanced Customer Service
  "Lee is an individual who you will feel blessed to know. Those she teaches are quickly inspired to learn the material she presents, and at the end of the day, they are drawn to emulate the high work ethic and professionalism she so naturally holds as a back drop in all her presentations. The enthusiasm she approaches life with is genuine and luckily for me, very contagious." Karen G. Mahoney
   
• The Art of Communication – Speak with Confidence, Comfort and Conviction!
  "The class was instrumental in helping me to identify not only areas I can improve upon, but also strengths that I can continue to build upon. I have been talking up the session to my friends and colleagues ever since!" Nancy M. Fox
  
  "One of the most valuable professional development presentations I have ever experienced." Lisa Tessler
   
• The Art of Management
  "Lee made it a great class. Her patience with my questions and her knowledge of the subject helped me understand the concepts and how to apply them." Participant from Center for Financial Training, Northern New England
   
• The Art of Leveraging Employee Development:
  Workplace Culture Surveys
  Strategic Planning
  Individual Coaching
  Performance Evaluation Review
  Service Standards Development
  Creating an Experience